Job

Summary

Working in a team, you'll be responsible for minimising bad debt by assisting customers who may be experiencing financial difficulties.

Why join us?

An established international company, Ikano provides financial services to a range of retail clients including Habitat, Jaeger, Harveys, Sleepmasters and New Look. As a sister company to IKEA, we know the retail sector better than most and this continues to be a key factor in our growth. But what's even more important is the energy and spirit of those who make everything happen - our people. It's what makes us different; it's what keeps us together and it's what you'll need if you join us. If you're not afraid of hard work, you understand customers' expectations and you can contribute to our business then we'll do everything in our power to see you thrive and succeed.

Your role

Working within our collections department, you'll be responsible for assisting customers who may be experiencing financial difficulties, helping them to keep up with their repayments and getting their account back on track. You'll be expected to maintain positive relationships with all your customers and to provide them with an exceptional service.

Your profile

You'll need previous collections or customer service experience, ideally within a telephone or financial services environment. Good communication and negotiation skills will also be a must to ensure you can quickly establish the cause of the customer's payment difficulties and identify and suggest a workable solution. In addition, we're looking for attention to detail and good written communication so that customer account information can be maintained accurately.

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